Frequently Asked Questions

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General Answers

How Do I Set Up An Account And What Are The Terms?

Authorized medical equipment dealers can set up an account with Active Controls subject to credit approval. We can email the documents you need to create the account and you can fax or email them back to us.

When approved by Active Controls, payment terms are Net 30.

Do You Have A Rep In My Area?

Active Controls has independent representatives covering almost all of the United States and western Canada. Give us your city and state and we can connect you with our rep in the area.

Does Active Controls Provide Demos?

All Active Controls representatives are equipped with a complete sample kit and can coordinate with you to in-service your staff and clients.

Active Controls does not offer free samples for dealers, however we have specials on assessment kits to make it easier for dealers to show the complete Center Drive System including a JoyBar control and 75A power module, a ReJoy joystick midline platform with gel pads, and a ReCharge Oversized charging adapter.


What Is The JoyBar?

The JoyBar is a scooter style electronic control designed to work on any power wheelchair. It is used in place of a joystick control.

Is It Billable To Medicare?

The basic JoyBar is designed to work with non-expandable electronics commonly found on Group 2 PowerChairs. Group 2 PowerChairs can not support alternative controls, therefore the JoyBar would not be covered. The Enhanced JoyBar is designed to interface with expandable electronics found on Group 3 and above PowerChairs and may be reimbursable when billed with the K0108 miscellaneous code.

How Does It Install And What Chairs Will It Work On?

The JoyBar will work on virtually all brands and models of powerchair. It has it’s own power module so you must replace the existing module with the one in the kit. Brand specific harnesses are provided (PG, Dynamic) to make installation a breeze and eliminate cutting wires.

All connections are plug and play! After that,you simply mount the sockets and brackets to the seat and plug them in!

What Type Of Client Could Benefit From A JoyBar?

Most first time drivers and geriatric clients could benefit from the JoyBar because it is more intuitive. Clients transitioning from a scooter will also find it far easier and more like what they are accustomed to.

In addition, due to the fine motor control required to operate a joystick, certain disabilities such as cerebral palsy, arthritis, stroke, Parkinsons , traumatic brain injuries , and cognitively impaired clients may find the JoyBar easier to use than a joystick.

It makes sense to try any potential powerchair user and see what they prefer.

How Many Receiver Sockets Do I Need?

For operation, only one socket is necessary, however many clients prefer 2 or 3. If they need a caregiver to operate as an attendant ,then the rear socket is a must. If they want to get closer to tables and desks or simply want a place to store the JoyBar that they can access easily then the side socket is the way to go.

Additional sockets can always be added later but many users like to get them all up front.

Can The JoyBar Control Power Seat Functions?

Yes, the JoyBar plus can control up to 2 power seat functions through the hand control. Most often, tilt /seat elevate or tilt/ power legs are requested but you can dictate the combination. Recline would be the one obvious problem due to the location of the stationary front socket relative to the seat back as it reclines.

Is The JoyBar Programmable?

Yes,the JoyBar has the same programming parameters as any joystick.

It is important to note that you need a specific programmer to do it. Active controls offers a handheld and a PC version for purchase.

Why Do Many People Find The JoyBar Easier To Operate Than A Joystick?

To operate the JoyBar requires gross motor control. To operate a joystick requires fine motor control. Many people, especially the geriatric population, have difficulty with fine motor control, but maintain the ability to operate a JoyBar with their gross motor muscles.

Unlike an armrest mounted joystick control at the side of your body, the JoyBar is operated at the center of the body. In the study of physiology, there is the proximodistal rule which states the closer to the center your hands are to your core, the easier it is to control them. Think about tilt-steering wheels on automobiles as taking advantage of the proximodistal rule, just like the JoyBar does!

What About Users With Limited Range Of Motion In Their Hands And Arms?

The JoyBar only requires one hand to move 3” for the full range of motion needed to steer a power wheelchair in 180° turns. The throttle throw is less than 2”.

How much strength is required to turn the handlebar of the JoyBar?

The force is about the same amount as what is required to move a joystick. For comparison to a scooter which requires manual steering, 3 wheel scooters require an average of 16 lbs of turning force due to moving the wheel on the ground vs. 3 lbs of force to turn a JoyBar or move a joystick. 4 wheelers can require up to 80 lbs of force depending on tire size. The difference is so great because a scooter is manually steered and the innovative new JoyBar drive control is fully electronic.

What Motor Skills Stay With Your For A Lifetime Once You Acquire Them?

Gross motor skills like walking, jumping, and throwing, are retained as we age unlike fine motor skills such as handwriting, typing, drawing, etc. Gross motor skills involve the use of large and numerous muscles and do not require as much movement precision as fine motor skills do.

Fine motor skills require greater control of the small muscles , which as we age diminishes or disappears from non-use. The JoyBar uses gross motor skills while most joysticks require fine motor skills.

Why Else Is The JoyBar Easier To Operate Especially For People With Neuromuscular Disabilities?

A joystick controls 6 different functions (forward, reverse; left, right steering, speeds and braking) with fine motor control forefinger and thumb movement. The JoyBar splits up the work. Steering the handlebar is controlled by your hands and lower arms, while direction and propulsion is controlled with pressing your fingers against the throttle lever. In addition, because the work of controlling the different functions is split up, the joybar’s steering commands are processed in the cerebellum while the frontal lobe manages propulsion and braking. Because a joystick operate all 6 functions with the same fine motor movement, the commands are processed in just the frontal lobe of the brain which makes it confusing and overloads many neurologically impaired people.


What is the ReJoy 360°?

The ReJoy 360° is a midline seated-mounted platform with ergonomic gel pad supports for any power wheelchairs' joystick hand control. The universally adjustable mounting platform is attached to the Active Controls Center Drive System's robust, modular mast. Once the joystick is positioned on the platform and attached to the mast, it can be readily positioned for driving the power wheelchair from any one of three sockets (powered ports) positioned in the front, side or rear of the seat.

Why is the ReJoy 360° better for postural positioning than an armrest-mounted joystick?

The midline position and lateral supports on each side of the joystick allow the user to maintain the prescribed seating and positioning necessary to prevent postural deformations often caused solely by the position of an armrest-mounted joystick.

Why does the ReJoy 360° provide better driving performance than an armrest-mounted joystick?

Because the ReJoy places the joystick directly in line with the user's field of vision, it is easier to operate than trying to drive a vehicle when it's controls are off to one side. In addition, the lateral gel pads support the wrist and heel of the hand so the user's fingers and arms do not get so easily fatigued as they do with a side-mounted joystick.

Which power wheelchairs can be adapted to use a ReJoy 360° mounting platform?

Just about any power wheelchair can have its joystick redeployed to midline driving with the versatile ReJoy 360°. Currently, the most common controls from all the major manufacturers can be repositioned by an authorized Active Controls Provider.

Is a special "expandable" controller required to have multiple driving locations on the power wheelchair?

No, due to the unique, patent-pending, modular mast and socket system any powerbase controller will accommodate up to three drive positions, including one which can be used by an attendant.

Is a ReJoy 360° mounted joystick any easier to use than a conventional joystick for an attendant?

Joysticks in an attendant position are notoriously difficult to use. It is almost impossible to maintain driving control while you are walking and your hands and fingers are unsupported. It is so hard to do that many people just give up after several attempts.

The ReJoy 360°'s robust mounting platform with dual hand supports overcomes these problems and makes it possible for most people to operate a joystick while walking behind a power wheelchair.

How do the costs of the ReJoy two socket system with an attendant control position compare to a conventional power wheelchair with drive and attendant controls?

Most Third Party Payers such as Medicare and Private Insurers will not pay the cost of an attendant control and the extra expense required of its "expandable" electronics.

Because the ReJoy does not require "expandable" electronics or a second joystick control, the ReJoy's net cost is less than most conventional attendant controls. The second socket and its bracket for the attendant are non-funded items.

Does Medicare or Private Insurers pay for the ReJoy 360° midline mounting platform and socket system?

The ReJoy components are coded as K0108 and are billable when prescribed by a Physician and Wheelchair Clinicians as a complex rehab solution for users who require its seating and positioning benefits.

Why would someone need a side socket?

To either holster the drive control for transfers or get closer to desks and tables

Dropping the front socket down facilitates lateral and sliding board transfers. Some stand/pivot clients need it out of the way as well.

Which socket brackets should I order for a steel (Rehab) seat? Wood seat?

The brackets are universal with the exception of the modac attendant bracket. The hardware is different depending on the seat base material.

How can I and how do I adjust the gel pads?

This should only be done by a qualified provider with the advice of a medical professional.

The adjustments are made with a single 3mm allen wrench.

What is the medical justification for a ReJoy 360° and Center Drive System?

There is no specific medical justification for the Rejoy 360°, but there are many circumstances that dictate it being appropriate pressure relief. ROM, posture, ability to access drive controls, ability to consistently engage drive controls and are among the reasons end users should use the Center Drive System.

Will third party payers ever cover side sockets?

Other than the VA, it is unlikely the funding sources will cover the side socket. Fortunately, the cost is minimal and the end user can invest if they want.


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